Collection Specialist

Under direct supervision of Team Leader, the Collection Specialist is responsible to collect payments of delinquent account from endorsement via phone.

Duties & Responsibilities

• Performs outgoing calls in an effective and efficient way to account that are on early delinquency
• Maintains accurate client and contact data in the database
• Ensures to achieve monthly target and maintain good performance
• Responsible for account research and skip tracing
• Advises borrower of necessary actions and strategies for debt payment and possible legal actions for non payments
• Monitors commitment schedule of borrower per account
• Negotiates and structures payment plans and schedules that may conform to borrower financial capacity
• And performs other substantially related jobs as may be assigned from time to time.
• Contacts clients / borrower for follow up previous interaction / discussion

Qualification Requirements

• At least high school Graduate
• With at least six (6) months work experience

Competencies & Skills

• Has the ability to work under pressure and handle challenging situations
• Has good communications skills, negotiation skills and prospecting skills
• Has the ability to work in a fast paced environment
• With customer service oriented skills
• Should be persuasive, goal oriented, assertive, creative, innovative, adaptable and analytical
• Computer-proficient